"Away from the 'Icebergs'" caught my eye. I like Anderson's analogy of the library as a boat surrounded by icebergs that not only threaten our progress, but also have the potential to destroy us if we refuse to shift direction. Fortunately for us, SJPL is one of those "little boats" that is, and has been, changing course. We've gotten away from the "just in case" print reference collection and have encouraged our customers to use other available resources. We've endeavored to make our e-branches more user-friendly with multiple interfaces. We've recognized that the library can exist outside of the physical building with remote access to more and more material. I think SJPL is well on it's way into the Web 2.0 environment. It's a journey we have to make, but there's no reason why we can't enjoy getting there.
What is Library 2.0? It's a strategy for constant change and continuous improvement that uses Web 2.0 technologies to encourage customer feedback and customer-driven services. It's using blogs and wikis to encourage customer interest and involvement in library services. It's the "wave of the future" that is already here - I'm just waiting for Library 3.0, 4.0, etc.
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